Outpatient Booking Officer

About the role

The Outpatient Booking Officer will provide essential administrative support to ensure smooth scheduling of outpatient appointments across the Trust’s sites. Working full‑time, Monday to Friday, the role is central to delivering a patient‑focused service for both clinical teams and service users.

Key responsibilities

• Answer and manage incoming phone calls, meeting departmental and Trust targets.
• Book, amend and confirm outpatient appointments using existing and new appointment systems.
• Maintain accurate patient demographics and contact details in the patient administration system.
• Support the implementation and ongoing development of IT and patient administration systems.
• Assist with modernisation projects aimed at improving patient pathways.
• Provide courteous, empathetic service to patients, carers and staff while safeguarding confidentiality.
• Adhere to Trust policies on appointment access, missed appointments and data protection.
• Perform additional administrative duties and support other departmental areas as required.

Required profile

• Organised, adaptable and motivated with a strong commitment to high‑quality service.
• Excellent communication, empathy and problem‑solving abilities.
• Ability to handle confidential information in line with Trust policy.
• Right to work in the UK for the full contract duration.

Required skills

What we offer

• Full‑time permanent role (37.5 hours per week) with regular Monday‑Friday hours.
• Opportunity to work in a dynamic NHS environment with inclusive, disability‑confident culture.
• Access to professional development, leadership and clinical skills training.
• Gold award for the Armed Forces Employment Recognition Scheme.