Partner Success Manager

About the role

Yonder, a VC-backed fintech building financial membership, is looking for a Partner Success Manager in London, working hybrid. The role owns the performance, growth and retention of a large partner book spanning dining, shopping and travel, combining commercial judgement, data literacy and proactive partnership management.

Key responsibilities

• Monitor partners and step in proactively to improve total spend through offer structure and placement strategy
• Own renewals, rebooking and upsell conversations, turning one-off campaign partners into long-term relationships
• Segment the partner book by engagement level so effort goes where it drives the most return
• Make sure new partners go live quickly and drive member engagement from day one
• Build case studies that improve sales conversion and help win more partners

Required profile

• Experience in account management, partner success or a similar relationship-driven commercial role
• Data-literate and commercially curious, able to read performance data and act on it
• Understanding of the hospitality or dining space, or strong interest in it
• Ownership and autonomy, with no playbook handed on day one
• Preferred: a background in food and beverage, with knowledge of restaurant marketing, footfall and loyalty

What we offer

• Salary of £51,397 - £67,881 depending on experience, plus stock options
• 35 holidays, private healthcare with Bupa and up to 12 weeks enhanced parental leave after 1 year
• Learning and training allowance of £750 per year
• Office-first, remote-friendly work in Shoreditch, at least 3 days a week
• Team breakfasts, lunch, events, cycle-to-work scheme and learning allowance

The interview process includes an intro call, a take-home case study, two face-to-face interviews and a reference check, with decisions aimed at within 24 hours of each stage.