Part‑time Duty Manager – Birtley Leisure Centre

About the role

GLL is seeking a part‑time Duty Manager to join the team at Birtley Leisure Centre in Gateshead. The role offers a varied day‑to‑day experience, from opening the centre and preparing facilities to overseeing operations and supporting customers.

Key responsibilities

• Welcome visitors and provide a professional, helpful service across the pool and other facilities.
• Prepare areas and equipment for sessions and ensure safety procedures are in place.
• Control day‑to‑day operations, including security, cleanliness, customer supervision and equipment checks.
• Supervise on‑shift staff, allocate tasks and manage people‑management processes such as recruitment, absences and appraisals.
• Support energy‑conservation and resource‑maximisation initiatives.

Required profile

• Positive, can‑do attitude with a customer‑focused approach.
• Ability to remain calm under pressure and think quickly.
• Strong communication skills and ability to work with people from diverse backgrounds.

Required skills

• Experience in managing leisure or fitness facilities (preferred but not mandatory).

What we offer

• Part‑time permanent role with competitive hourly rate.
• Training and development opportunities to progress within GLL.
• Dynamic work environment in a modern leisure centre.