Passenger Assistant (Casual Relief)

About the role

Ealing Community Transport (ECT) provides safe, accessible and affordable community transport, including door-to-door transport for vulnerable people and home-to-school transport for pupils with special educational needs and/or disabilities. Passenger Assistants work as a team with drivers to give passengers a safe and enjoyable journey. This is a casual relief position based at the Greenford depot.

Key responsibilities

• Assist passengers to and from the minibus and ensure they arrive safely at their destination, following site procedures such as school protocols.
• Keep passengers safe and secure in the vehicle, including seatbelts and wheelchair restraints, and supervise them at all times until it is safe for them to get out.
• If a passenger is not ready for collection, wait five minutes beyond the scheduled time and check with the Operations Team; liaise with schools or carers as needed.
• Follow strict procedures for the return journey if a parent or carer is not available.
• Liaise with carers and families professionally, monitor timetables and report accidents, incidents or emergencies to the Operations Team.
• Respond to passengers who may be difficult, confused, agitated or unwell, and complete required paperwork.

Required profile

• Over 21, with excellent verbal communication skills and the ability to follow written instructions.
• Caring and sympathetic, particularly towards vulnerable and disabled children and older people, and able to get on with people from all backgrounds.
• Reliable, conscientious and punctual, working closely with the driver as a team.
• Physically capable of manual handling, such as helping disabled people to the vehicle or carrying shopping.
• Own mobile phone and daily access to email; no previous experience needed as full training is provided.

What we offer

• Paid at £11.44 per hour or prevailing rates, plus holiday pay, paid monthly in arrears.
• Opportunity to cover sickness and holidays; no guaranteed shifts, split shifts, evenings and weekends possible by mutual agreement.
• Full induction training including Safeguarding and Health & Safety, and completion of the Passenger Assistant Training Scheme.
• 5.6 weeks' pro-rata paid holiday per year, accrued and paid in April, August and December.
• Informal uniform of polo shirt and green fleece, with high-visibility vest and other PPE issued as appropriate.
• Sick pay scheme eligibility depending on years of service, in addition to statutory sick pay.