Patient Liaison – Customer Excellence

About the role

As a Patient Liaison on the Customer Excellence team, you will be the first point of contact for patients, providing support via phone and email. You will guide patients through their prescription journey, ensuring they feel valued, informed, and cared for at every step.

Key responsibilities

• Answer patient enquiries and address concerns promptly.
• Keep patients updated on prescription status, delivery timelines, and any changes.
• Gather patient feedback and share insights to improve service quality.
• Collaborate with the pharmacy team to resolve issues and enhance the patient experience.
• Maintain accurate records of all patient interactions.

Required profile

• Customer service experience, preferably in a healthcare setting.
• Strong verbal and written communication skills.
• Empathetic, patient‑focused attitude.
• Ability to stay professional and composed in challenging situations.
• Excellent organisational skills and attention to detail.

Required skills

What we offer

• Competitive salary of £27,000 per annum (dependent on experience).
• Private medical insurance after a minimum term.
• 28 days annual leave (including bank holidays) with increase over tenure.
• Eligibility for company‑wide bonus and share option schemes after a minimum term.
• Employee discounts, social events, and ongoing training/CPD opportunities.