Pensions Operations Associate

About the role

Gallagher Benefit Services is looking for a detail‑oriented Pensions Operations Associate to join its Bristol team. You will be at the centre of case processing, ensuring that every piece of work is logged, reviewed and passed on with accuracy and speed.

Key responsibilities

• Review and log incoming casework promptly, confirming completeness before forwarding to the administration team.
• Manage workload to meet deadlines, ensuring all cases are peer‑reviewed.
• Process data amendments and handle general correspondence with precision.
• Communicate with scheme members via email, letter or telephone, providing clear support.
• Prepare member correspondence and contribute to client reporting.
• Collaborate with colleagues and build strong relationships with supporting teams.
• Assist the administration team and support the Team Leader as required.

Required profile

• Previous administration experience (advantageous but not essential).
• Strong attention to detail and ability to input data accurately.
• Excellent organisational and prioritisation skills to meet deadlines.
• Outstanding written and verbal communication abilities.
• A collaborative team player.

Required skills

• Proficiency in Microsoft Office.

What we offer

• A supportive and inclusive workplace.
• Opportunities to develop professional skills.
• Chance to work with a talented, collaborative team.