Process Analyst – Hybrid, £40k-£50k, 35‑hour week

About the role

We are seeking an experienced Process Analyst to join our hybrid team in Hull. You will play a central part in analysing, improving and optimising business processes across a fast‑growing professional services organisation with a unique tech offering.

Key responsibilities

• Review current operational processes and identify improvement opportunities.
• Develop, document and implement new processes that meet business needs.
• Perform business process mapping, customer journey mapping and end‑to‑end change delivery.
• Gather requirements, write user stories and support change management initiatives.
• Engage with stakeholders to ensure alignment and successful adoption.

Required profile

• Extensive experience in a process‑focused analyst role.
• Strong stakeholder engagement and communication skills.
• Relevant professional certifications are desirable.
• Proven experience working within Agile and Scrum environments.
• Ability to work hybrid, attending the Hull office two days per week.

Required skills

• Agile methodology
• Scrum framework

What we offer

• 35‑hour work week with flexible working options.
• Private pension, medical insurance, income protection and bonus scheme.
• Death in service benefit (4× salary) and employee assistance programme.
• 25 holidays plus bank holidays, with buy/sell options.