Quality Assurance Administrator / Document Controller

About the role

Armstrong Fluid Technology, a global manufacturer of fluid-flow technology with over 1,400 colleagues and eight manufacturing facilities, is looking for a Quality Assurance Administrator / Document Controller based in Droitwich Spa. The role reports to the Quality Manager and supports the operation and continual improvement of the company's Quality Management System (QMS). After significant business growth, the postholder will develop robust, scalable quality processes, manage documentation, maintain compliance, support audit readiness and administer digital systems such as JIRA and Field Eagle to improve defect management, reporting and quality standards across plant room assembly and project delivery.

Key responsibilities

• Maintain quality and production documentation, including technical drawings, work instructions, procedures and inspection records, and control their approval, revision, distribution and archiving.
• Maintain and improve the QMS, identify gaps and opportunities, and support compliance with ISO 9001, customer requirements and internal quality standards.
• Assist with internal and external audits, quality reviews and the closure of audit findings, and record and follow non-conformances and corrective actions through to resolution.
• Maintain inspection, testing, calibration and supplier quality records, including certificates and traceability documentation.
• Administer digital quality and workflow systems such as JIRA, Field Eagle or equivalent, track defects and quality issues, escalate overdue items and prepare quality reports and summaries.
• Work with engineering, procurement, production and project teams so quality requirements are followed throughout plant room assembly and delivery, and support FAT documentation and project quality handover packs.
• Liaise with internal teams, suppliers and auditors to resolve documentation gaps and identify improvements that reduce errors, rework and administrative inefficiencies.

Required profile

• Minimum of 5 GCSEs (grades A*-C/9-4), including English and Maths.
• 3 A-Levels (grade C or above) or equivalent qualifications.
• Experience in quality administration, document control or a similar role, ideally in manufacturing, engineering or assembly.
• Understanding of QMS principles and ISO 9001 requirements.
• Desirable: experience supporting audits, non-conformance management and quality reporting; exposure to Lean, Six Sigma or other quality improvement methods; familiarity with technical drawings, inspection and testing records or mechanical/HVAC equipment.

Required skills

• Proficiency in Microsoft Office.
• Familiarity with digital workflow or document management systems (e.g. JIRA, Field Eagle).
• Strong organisational skills, attention to detail and effective communication.