Quality Assurance Analyst – Pensions

About the role

We are looking for a detail‑driven Quality Assurance Analyst to protect and enhance the quality of defined benefit pension administration. You will work across multiple offices with a hybrid model, providing independent, risk‑based assurance to ensure regulatory compliance and high service standards.

Key responsibilities

• Deliver risk‑based quality assurance across pensions administration activities.
• Review data, calculations, processes and controls to identify issues and improvements.
• Support QA on new schemes, process changes, complex cases and remediation work.
• Provide assurance over higher‑risk areas and key business activities.
• Contribute to data quality and assurance linked to legislative change, including the Pensions Dashboard Programme.
• Collaborate with administration, technical and data teams to embed best practice.
• Analyse findings, report trends and root causes, and make clear, actionable recommendations.
• Communicate findings constructively to foster a positive, learning‑led quality culture.

Required profile

• Proven experience in pensions administration with strong technical knowledge of Defined Benefit (DB) pension schemes.
• Experience in a quality assurance, audit or oversight role within pensions.
• Excellent communication skills, able to explain QA findings clearly and tailor messages for technical and non‑technical audiences.
• Ability to build effective working relationships and support quality improvement.

Required skills

• Defined Benefit pension scheme knowledge
• Pension administration processes
• Risk‑based quality assurance