Quality Manager – Manufacturing (ISO 9001)

About the role

We are seeking an experienced Quality Manager to lead all quality‑related activities at our state‑of‑the‑art manufacturing facility in Essex. The role combines strategic oversight of the Quality Management System with hands‑on support for day‑to‑day production operations.

Key responsibilities

• Act as the lead quality specialist across manufacturing, engineering and supply‑chain functions.
• Maintain and continuously improve the QMS, ensuring compliance with ISO 9001:2015 and customer requirements.
• Lead investigations of customer complaints, non‑conformances and warranty issues, driving robust corrective and preventive actions.
• Support production teams with root‑cause analysis and problem‑solving to resolve quality issues.
• Serve as the primary quality contact for customers, facilitating audits and quality reviews.
• Conduct internal audits and support external certification and customer audits, ensuring timely closure of findings.
• Manage supplier quality activities, including investigation of supplier non‑conformances.
• Oversee new product introductions through quality planning (PFMEA, control plans, process validation, PPAP).
• Drive continuous‑improvement projects aimed at reducing defects and enhancing customer satisfaction.
• Monitor, analyse and report quality performance metrics.

Required profile

• Proven experience as a Quality Engineer/Manager in a manufacturing environment.
• Strong knowledge of ISO 9001:2015 and quality‑system implementation.
• Hands‑on approach with the ability to support production and engineering teams.
• Excellent investigative and problem‑solving skills, including root‑cause analysis.
• Experience managing supplier quality and new product introductions.

Required skills

• ISO 9001:2015 compliance
• PFMEA
• Control plans
• Process validation
• PPAP
• Root‑cause analysis
• Corrective and preventive actions (CAPA)
• Internal auditing
• Supplier quality management
• Non‑conformance management
• Continuous improvement methodologies
• Quality performance metrics

What we offer

• Salary – dependent on experience
• 25 days holiday
• Pension scheme
• Death‑in‑service benefit
• Employee assistance and wellbeing programme