Quality Technician

About the role

We are seeking a Quality Technician to join a leading engineering manufacturer in Killingworth. The role involves supporting shop‑floor quality activities, managing customer returns, and driving continuous improvement across manufacturing processes.

Key responsibilities

• Manage and maintain the customer returns process, including logging, tracking, investigation coordination, and reporting.
• Control and disposition non‑conforming/reject material in line with company procedures.
• Ensure traceability and accurate records for all quality‑related activities.
• Support shop‑floor quality activities and liaise with production teams.
• Assist 8D investigations by implementing containment actions, collecting data and gathering evidence.
• Use structured problem‑solving tools to identify root causes and implement corrective actions.
• Contribute to continuous improvement initiatives within manufacturing processes.
• Create, update, and review manufacturing and work instructions, ensuring clear and controlled documentation.
• Support the implementation of standardized processes and best practices.
• Support the calibration system by tracking equipment status and coordinating internal/external calibration activities.
• Provide general quality support across inspection, testing, and process validation as required.

Required profile

• Previous experience as a Quality Technician or in a similar quality role within engineering or manufacturing.
• Proficient IT and office skills, including Excel, Word, data entry and reporting.
• Strong attention to detail and organisational abilities.
• Ability to follow structured processes and procedures.
• Effective communication skills and capability to work cross‑functionally.
• Understanding of technical drawings, bills of materials or assembly documentation.
• Knowledge of ISO 9001 standards.

Required skills

• Microsoft Excel
• Microsoft Word
• Data entry and reporting
• 8D problem‑solving methodology
• Root cause analysis
• Basic Statistical Process Control (SPC)
• ISO 9001 compliance
• Technical drawing interpretation
• Bill of Materials (BOM) understanding
• Calibration management

What we offer

• Immediate start available
• Progression pathway towards Quality Engineer or Manager
• Competitive company pension and benefits package
• Long‑term career progression opportunities
• Free on‑site parking
• Dayshift schedule
• Streamlined recruitment process