Reception & Breakfast Team Member

About the role

First impressions matter at Ibis London Stratford. As a Reception & Breakfast Team Member you will greet guests, manage their stay from check‑in to check‑out and support the breakfast service, ensuring a memorable experience.

Key responsibilities

• Welcome guests and provide attentive service throughout their stay.
• Handle all arrival and departure procedures in line with internal policies.
• Answer phone calls and emails, and relay information to relevant departments.
• Build friendly, personalized relationships to foster customer loyalty.
• Anticipate guest needs and respond proactively.
• Assist on the food‑and‑beverage side, preparing and serving breakfast and maintaining the buffet.

Required profile

• Previous experience in a similar front‑desk or hospitality role.
• Friendly, approachable attitude with strong customer‑service focus.
• Flexibility to work varied hours, including early mornings.
• Basic IT competence.

Required skills

• Familiarity with the Opera property management system (preferred).

What we offer

• Free meals while on duty.
• Paid holidays and pension scheme.
• Opportunities for free stays within the UK.
• Cycle‑to‑work scheme and other employee benefits.