Reception Supervisor – Luxury Hotel (Opera PMS)

About the role

Join a world‑renowned 5‑star hotel brand as a Reception Supervisor, overseeing the front office team in a fast‑paced luxury environment. You will use Opera PMS to deliver seamless guest experiences while leading a dedicated team of Guest Service Coordinators.

Key responsibilities

• Supervise the Reception and Front Office team during shift operations.
• Ensure smooth daily front desk activities, including arrivals, departures, and room allocations.
• Handle guest queries, complaints and service recovery professionally.
• Use Opera PMS for reservations, billing, room movements and guest requests.
• Collaborate with other departments to maintain a seamless guest journey.
• Support training, coaching and development of front office staff.

Required profile

• Proven experience as a Reception Supervisor, Front Office Supervisor or similar in a luxury or 5‑star hotel.
• Strong leadership and customer‑service orientation.
• Willingness to commute to Ascot.

Required skills

• Opera PMS

What we offer

• Salary £28,000‑£30,000 per year.
• £5,000 annual bonus.
• Company benefits, training and clear progression path.
• Complimentary hotel stays.
• 12‑hour shift pattern (4 on / 4 off).