Receptionist – Bank (Care Home)

About the role

We are looking for a warm, enthusiastic, and dedicated Receptionist – Bank to join our award‑winning team at Braintree Mews Care Home. As the first point of contact for residents, families, and visitors, you will play a vital role in delivering high‑quality customer service and supporting the smooth operation of the home.

Key responsibilities

• Answer the telephone, respond to enquiries, redirect calls and record messages.
• Perform reception‑related administration, maintain databases and provide administrative assistance to the General Manager.
• Keep the reception area tidy and coordinate with Housekeeping to uphold standards.
• Support day‑to‑day operations by handling client complaints and problem‑solving as needed.

Required profile

• Live the values of caring, supportive, honest, respectful and accountable.
• Excellent verbal and written communication skills.
• Positive, friendly and welcoming attitude.
• Previous experience dealing with client complaints and problem‑solving.

Required skills

What we offer

• DBS disclosure check funded by Avery Healthcare.
• Supportive, respectful workplace culture focused on resident care.
• Opportunities for learning and development within a large care‑home network.