Receptionist and Customer Service Advisor

About the role

Join Bio-Techne’s Customer Services team in Abingdon as the first point of contact for visitors, callers and internal colleagues. You will combine front‑desk duties with order processing and after‑sales support, ensuring a seamless experience for researchers and other stakeholders.

Key responsibilities

• Welcome staff, guests and customers and manage the main reception phone line.
• Handle meeting‑room, taxi, flight and appointment bookings for on‑site and remote teams.
• Process sales orders received via email, telephone, post and e‑commerce platforms accurately.
• Provide customer service support by liaising with Sales, Accounts, Despatch, Technical Service and Marketing.
• Answer order queries, manage back‑order communications and keep the customer database up‑to‑date.
• Coordinate post and courier deliveries.
• Maintain basic product knowledge and contribute to a high‑quality customer experience from order placement to after‑sales care.

Required profile

• General education qualifications (English and Maths) or equivalent.
• Experience in a customer‑focused environment or reception role.
• Fluent written and spoken English.
• Strong organisational and administrative abilities.

Required skills

• Proficient IT skills for handling email, phone systems and order processing software.

What we offer

• Opportunity to work within a global life‑science company dedicated to cutting‑edge research.
• Collaborative team environment with exposure to multiple internal departments.