Receptionist – Front Desk

About the role

Join the historic Hyatt Regency London Blackfriars as a Receptionist, welcoming international business and leisure guests in the heart of the City. You will be the first point of contact, ensuring every arrival and departure is smooth and memorable.

Key responsibilities

• Manage check‑in and check‑out processes, escort guests to their rooms and coordinate luggage delivery.
• Verify credit arrangements, collect passports and comply with local legislation and Hyatt data‑privacy standards.
• Handle cash transactions and billing accurately.
• Assist guests throughout their stay, promptly addressing requests and resolving complaints.
• Identify revenue opportunities through effective upselling of hotel services.
• Provide comprehensive information about hotel facilities, dining venues and amenities.

Required profile

• Friendly, professional individual with a genuine passion for guest service.
• Confident front‑desk presence while maintaining a warm, welcoming demeanor.
• Excellent communication skills and ability to handle multiple tasks efficiently.

Required skills

What we offer

• 12 complimentary nights per year across Hyatt hotels worldwide.
• Discounted stays for you, family and friends from day one.
• Free meals while on duty and 50% discount on food & beverage at selected Hyatt properties.
• Uniform provided and laundered at no cost.
• Headspace membership and Employee Assistance Programme.
• Continuous learning, clear career path and promotion opportunities across the Hyatt portfolio.