Receptionist – Front of House (Heart of House)

About the role

As the first point of contact for Iris London, you will create a warm and professional welcome for clients, visitors and employees. You will manage the reception area, coordinate hospitality, and support agency events, ensuring the office always feels vibrant and client‑ready.

Key responsibilities

• Greet clients, visitors and staff with a professional and engaging approach.
• Manage the reception inbox, respond to enquiries and coordinate visitor arrivals.
• Maintain reception, waiting areas and meeting rooms in a presentation‑ready state.
• Handle incoming deliveries and general reception administration.
• Produce and publish the daily internal bulletin (The Daily Boar) each afternoon.
• Prepare visitor schedules and hospitality bookings for the next day.
• Curate office music playlists that reflect the Iris culture.
• Identify and implement improvements to the Front of House experience.

Required profile

• Previous experience in reception, front‑of‑house or hospitality.
• Excellent customer service and communication abilities.
• Strong organisational and time‑management skills.
• Reliable, punctual and able to manage multiple priorities.
• Comfortable working in a busy, creative‑agency environment.

Required skills

• Microsoft Outlook
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Excel