Receptionist – Front‑of‑House Customer Service

About the role

We are seeking a friendly, professional and organised Receptionist to be the first point of contact for visitors, clients and colleagues. You will work in a busy office environment, delivering exceptional customer service and supporting the smooth running of daily operations.

Key responsibilities

• Welcome visitors and create a professional first impression.
• Answer incoming calls, handle enquiries and manage email correspondence.
• Coordinate appointments, meetings and visitor schedules.
• Maintain a tidy, presentable reception area.
• Provide general administrative support and office coordination.
• Update records and ensure information accuracy.
• Liaise with internal teams and external contacts.
• Assist with meeting arrangements and day‑to‑day office requirements.
• Handle queries and resolve issues promptly and professionally.
• Offer flexible support, including occasional weekend cover when required.

Required profile

• Previous experience in reception, front‑of‑house, hospitality, customer service or administration (advantageous).
• Excellent communication skills with a professional telephone manner.
• Confident, approachable and comfortable interacting with people at all levels.
• Strong organisational abilities and keen attention to detail.
• Professional presentation and a positive attitude.
• Reliable, proactive and team‑focused.
• Flexible attitude with willingness to support occasional weekends.

Required skills

• Microsoft Office

What we offer

• Competitive hourly rate of £13.
• Full‑time permanent position with flexible working patterns.
• Supportive and professional team environment.