Receptionist

About the role

We are looking for a friendly and professional Receptionist to be the first point of contact for employees, visitors and callers at our Northampton Head Office. You will ensure the reception area runs smoothly while delivering a high standard of customer service both in person and over the phone.

Key responsibilities

• Maintain the efficient day‑to‑day operation of the reception, providing exceptional service to all stakeholders.
• Answer and direct incoming calls using the switchboard and greet visitors with a courteous, professional demeanor.
• Manage visitor registration, access control and logging of contractors in and out of the premises.
• Assist employees with booking conference and meeting rooms and provide accurate information about building facilities.
• Stay aware of daily activities within the building to support and coordinate first‑class service.
• Follow health and safety procedures, supporting evacuations, emergency situations and first‑aid requirements when needed.

Required profile

• Excellent communication and interpersonal skills.
• Professional appearance and a welcoming attitude.
• Strong organisational abilities and attention to detail.
• Ability to work independently while collaborating with colleagues across the site.
• Awareness of health and safety protocols and willingness to act in emergencies.

Required skills