Receptionist – Outpatients Department

About the role

Join the UCH Outpatients Department as a Receptionist, providing frontline administrative support to patients, visitors and clinical teams across three medical specialties. This permanent, full‑time position works within a busy multi‑disciplinary outpatient environment.

Key responsibilities

• Deliver comprehensive clinic reception and administrative services for multiple outpatient departments.
• Welcome patients, check them in, and manage outgoing clinic appointments.
• Scan and upload documents to the EPIC system and maintain accurate patient records.
• Respond to patient queries with professionalism and empathy.
• Support clinical teams by handling telephone calls, correspondence and general administrative tasks.

Required profile

• Excellent customer service and communication abilities.
• Enthusiastic, self‑motivated and proactive approach to teamwork.
• High degree of empathy, diplomacy and sensitivity to patient and staff needs.
• Strong organisational skills and prior administrative experience.
• Commitment to NHS Trust values and ability to follow the job description and person specification.

Required skills

• Proficient use of Microsoft Office software packages.
• Familiarity with Epic (Patient Administration Record) or similar clinical IT systems (advantageous).

What we offer

• Permanent contract – 37.5 hours per week.
• Shift pattern covering operational hours from 8 am to 6 pm.
• Opportunity to work within a leading academic NHS trust delivering high‑quality patient care.