Recovery Support Worker – Mental Health (Full‑Time)

About the role

The Recovery Support Worker will join the brand‑new Recovery House service, a flagship mental‑health crisis offering commissioned by the Birmingham and Solihull Mental Health Trust. Working 37.5 hours per week on a permanent basis, you will help deliver a safe, person‑centred 24/7 environment for service users in acute mental‑health distress.

Key responsibilities

• Provide continuous, high‑quality support to service users during night and weekend shifts.
• De‑escalate mental‑health crises in partnership with NHS clinical teams.
• Maintain compliance with CQC standards and internal policies.
• Contribute to service‑user assessments, care plans and multidisciplinary meetings.
• Support the Waking Night team to ensure seamless hand‑over and safe service delivery.

Required profile

• Experience working in a CQC‑regulated residential or supported‑living setting.
• Demonstrated ability to build rapid, trusting relationships with service users.
• Commitment to the Recovery Model and person‑centred mental‑health care.
• Willingness to work a rota that includes evenings and weekends.

Required skills

• Knowledge of CQC regulations and NHS mental‑health pathways.
• Understanding of crisis de‑escalation techniques.
• Ability to document and report information accurately.

What we offer

• Competitive salary of £26,229 per annum.
• Permanent contract with 37.5 hours per week.
• Opportunity to shape an innovative service within a leading mental‑health charity.
• Supportive team environment and professional development.