Regional IT Support Engineer

About the role

The Regional IT Support Engineer will be based in our office and will provide day‑to‑day technical assistance to end‑users across the Europe region. The role combines hands‑on troubleshooting of hardware, software and cloud services with a strong customer‑focused attitude, supporting both onsite and remote users and occasionally travelling to the Netherlands.

Key responsibilities

• Deliver end‑to-end support for endpoint devices (hardware and software) for users across Europe, both onsite and remotely.
• Manage and resolve IT requests and incidents via ITSM tools, adhering to global SLAs and guidelines.
• Administer Microsoft 365 services, including Exchange, SharePoint, Teams, OneDrive and user access management.
• Assist Global IT with infrastructure, cloud and on‑premises activities such as updates, patching and configuration.
• Support regional network environments and collaborate on LAN/WAN issues with Global IT.
• Ensure all activities follow global security policies, standards and operational procedures.
• Maintain accurate documentation, knowledge articles and process records.
• Identify recurring issues and propose improvements, automation or documentation enhancements.
• Contribute to cybersecurity initiatives and enforce security policies across the region.
• Provide support for remote‑working technologies, including VPN and remote access solutions.

Required profile

• Degree in an ICT discipline (or equivalent experience).
• Minimum 3 years experience in IT onsite support or a similar role.
• Proven experience with ITSM platforms and ticket handling.
• Strong knowledge of Microsoft end‑user technologies, endpoint devices and Azure/Active Directory.
• Experience with Remote/Virtual Desktop Services and IT cybersecurity frameworks.
• Ability to work independently, prioritize tasks and communicate clearly.

Required skills

• Microsoft 365 (Exchange, SharePoint, Teams, OneDrive)
• Azure Cloud services
• Active Directory
• MCSA certification or equivalent
• Remote/Virtual Desktop Services
• IT Service Management (ITSM) tools
• VPN and remote access solutions
• LAN/WAN networking
• Endpoint hardware and software support
• IT cybersecurity technologies and frameworks