Rental Manager - Birmingham

About the role

Crown Lift Trucks, one of the world's largest material handling companies, is looking for a Rental Manager in Birmingham. You will manage and continuously improve the Rental Department, leading a team that administers the short-term rental fleet, including rental agreements, invoices and credit notes, so that all activities are carried out safely and effectively.

Key responsibilities

• Raise contracts, obtain signed contracts before delivery of equipment and invoice in a timely manner.
• Log and proactively monitor rental enquiries and handle customer queries on invoicing, current and terminated agreements, aiming to resolve customer and sales lead enquiries within 2 hours.
• Select equipment accurately and request workshop jobs so they are completed within required timescales.
• Manage regional transport by raising delivery and collection notes in a timely and accurate way.
• Ensure inspection of returned equipment is done on time and follow up damage estimates.
• Handle termination of short-term and rolling contracts promptly and keep track of asset identification, location and status.
• Forecast rentals on a rolling 3-month basis and take part in the annual budget and end-of-year stock audit.
• Agree rental rates with the sales team and pass them directly to the customer.
• Maintain service records and information given to the insurance company, and ensure all rented assets meet LOLER and PUWER requirements.
• Oversee general administration, including new customer documentation, sales team information, process support and weekly reporting on new, used and rental equipment.

Required profile

• Proven experience in transportation, rental and logistics is essential.
• Ability to build relationships and liaise with internal stakeholders (Regional Service Managers, Sales, Service, Finance) and external parties.
• Knowledge of LOLER regulations.
• Desirable: experience with Baan or SAP, and an engineering background or forklift truck knowledge.

Required skills

• Strong administrative, organisational and customer service skills.
• Good Microsoft Office skills, including intermediate Excel (pivot tables, large data sets) and Outlook.
• Excellent telephone manner for dealing with customer queries.

What we offer

• Hours Monday to Thursday 08:00 to 16:30 and Friday 08:00 to 16:00, with 1 hour unpaid lunch.
• Salary dependent on experience.
• 25 days holiday plus bank holidays.
• Company pension plan, employee assistance programme and a discount scheme.