Reservation Agent

About the role

We are looking for a Reservation Agent to join the team at Mercure London Earls Court. The role involves managing both individual and group bookings, ensuring a smooth reservation process for our guests and supporting the hotel’s revenue goals.

Key responsibilities

• Handle guest enquiries and reservations via email and phone, providing timely confirmations.
• Process individual and group bookings, including inventory management, payments, cancellations and rooming lists.
• Prepare and update group information sheets and briefings for arrivals.
• Maintain accurate reservation records and ensure proper filing of all correspondence.
• Coordinate with other departments for special requests, VIP and complimentary room procedures.
• Address guest complaints and enquiries professionally and efficiently.
• Promote Accor’s membership programme and hotel facilities to guests.
• Uphold brand, security and safety standards throughout the reservation process.

Required profile

• Experience in hotel reservations or a similar front‑office role.
• Good knowledge of group booking processes and inventory control.
• Strong communication skills, both written and verbal.
• Ability to work under pressure and meet tight deadlines.
• Attention to detail and accurate data entry.
• Team‑oriented attitude with a positive problem‑solving approach.

Required skills

What we offer

• Employee benefit card with discounted rates at Accor hotels worldwide.
• Free and delicious meal breaks during shifts.
• Opportunities to develop within a large international hotel group.