Residence Manager - Purpose-Built Student Housing

About the role

Yugo, a global student housing provider, is looking for an experienced Residence Manager to run its purpose-built student accommodation in Birmingham, which has 814 beds. The post reports to the Area Manager and sits within a team of Residence Managers worldwide. The advertised pay is £43,260 for 40 hours per week.

Key responsibilities

• Lead, mentor and guide the team so the student space runs smoothly
• Own the budget and P&L, manage costs and maximise profit
• Pursue sales opportunities and keep the property at capacity through short-term and long-term lets
• Manage student accounts and arrears, including the arrears process and debt management strategy
• Keep the property's presentation to a high standard through regular inspections
• Handle complaints and deliver excellent customer service
• Ensure safety, security, compliance and building management procedures are followed
• Build relationships with local universities and suppliers
• Manage health and safety duties under the Health and Safety at Work etc. Act 1974
• Act as responsible person for water hygiene, including Legionella risk assessments and the water hygiene management plan

Required profile

• Experience running a residence in hotels, hospitality or student accommodation
• Strong interpersonal and communication skills, able to build lasting relationships
• Experience in a fast-paced, target-driven environment with a focus on sales and marketing

What we offer

• Competitive salary with an annual discretionary bonus
• 5 weeks' annual leave and a paid day off each year
• Subsidised healthcare and employee assistance programme
• Cycle to work scheme
• Social events