Retail Bureau Manager

About the role

Are you a natural leader who thrives in a fast‑paced, customer‑focused environment? Do you have a passion for retail, financial services, and driving performance? At Eurochange, our Bureau Managers don’t just manage branches – they inspire, empower, and set the standard for delivering exceptional service.

Key responsibilities

• Own the performance of your branch, driving revenue and profitability through excellent customer service and strong sales strategies.
• Inspire and coach your team to deliver personalised, engaging experiences for every customer.
• Build lasting relationships with customers, understanding their travel needs and matching them with the right products.
• Actively promote our full range of services to make the travel‑money experience better, simpler, and more convenient.
• Act as the first point of contact for customer queries and complaints, resolving them quickly and professionally.
• Lead by example in delivering our Eurochange sales framework and maintaining high standards.
• Ensure full compliance with AML, KYC, and company procedures, upholding our reputation for integrity and trust.
• Conduct regular cash reconciliations and audits to manage risk and minimise losses.
• Analyse branch KPIs and performance data to identify opportunities for improvement.
• Train and mentor your team to grow their skills, confidence, and careers.
• Manage operational excellence by keeping your branch organised, secure, and compliant with all regulations.
• Collaborate with peers, Regional Managers, and Support Centre teams to share insights and drive success across the wider business.
• Proactively seek opportunities to innovate and improve processes that enhance the customer experience.

Required profile

• Proven experience leading teams in a retail, banking, or financial services environment.
• A commercial mindset with a track record of meeting and exceeding sales targets.
• Strong leadership skills with the ability to motivate, coach, and develop others.
• Financial acumen, including managing budgets, cash handling, and risk controls.
• Knowledge of AML, KYC, and financial compliance standards.
• A passion for customer service and relationship building.
• Excellent communication, problem‑solving, and organisational skills.

What we offer

• Colleague Rate on Travel Money.
• 28 days holiday (inclusive of bank holidays).
• High Street Discounts.
• Free 24/7 Virtual GP service for you and your family.
• Cycle to Work Scheme.
• Employee Wellbeing & Financial Support through Retail Trust.
• Employee Assistance Programme.
• Wagestream – access your earned wages when you need it.
• Recognition Awards for outstanding service.
• Additional holiday entitlement after 1 year.
• Life Assurance and many other benefits.