Retail Supervisor – Fashion Boutique

About the role

We are seeking a motivated, hands‑on Supervisor to support the manager of a premium fashion boutique in Richmond. You will help drive weekly performance, create an energetic sales environment and ensure exceptional customer service.

Key responsibilities

• Support the management team in motivating and developing a high‑performing team.
• Lead by example on the shop floor, driving sales and delivering an exceptional customer experience.
• Contribute to achieving key KPIs such as UPT, ATV and customer capture.
• Maintain high standards of visual merchandising and overall store presentation.
• Support day‑to‑day operations, including stock replenishment and general store tasks.
• Take ownership of the shop floor during trading periods to ensure smooth operations.
• Provide guidance and support to team members, building confidence and capability.

Required profile

• Experience in a supervisory or senior sales role within a premium or service‑led retail environment.
• Hands‑on team player who enjoys being on the shop floor.
• Passionate about delivering exceptional customer experiences.
• Commercially aware with a basic understanding of retail KPIs.
• Resilient and adaptable in a fast‑paced, high‑volume environment.
• Strong attention to detail in product presentation and store standards.
• Positive, proactive and confident in supporting and guiding others.

Required skills

What we offer

• Founder‑led business with strong values and clear direction.
• Collaborative culture where ideas are encouraged and valued.
• High trust environment with opportunities to take ownership.
• Shop‑floor‑first approach focused on service, sales and team engagement.
• Competitive salary up to £31,000 plus benefits.