Retail Travel Consultant

About the role

Join a thriving independent travel agency in Central Milton Keynes as a Retail Travel Consultant. You will use your passion for travel to design bespoke holidays and guide customers through a wide range of worldwide travel products.

Key responsibilities

• Sell package and tailor‑made holidays to customers, both in‑store and via phone, email and social media.
• Build and maintain strong, repeat client relationships through excellent service.
• Create customised itineraries that match individual client needs.
• Handle enquiries across multiple channels and ensure timely, accurate responses.
• Meet and exceed agreed sales targets.

Required profile

• Minimum of 1 year experience working in a travel agency.
• Proven sales track record with a commercial mindset.
• Passionate about travel and delivering exceptional customer experiences.
• Confident communicator with strong interpersonal skills.
• Ability to work both independently and as part of a team.
• Highly organised with strong attention to detail and multitasking ability.
• Familiar with tour operator systems.
• Flexible to work retail hours, including weekends.

Required skills

• Tour operator systems

What we offer

• Competitive salary (£25,000‑£26,000) with an attractive bonus scheme.
• Excellent staff travel discounts.
• Pension scheme.
• Ongoing training and career development opportunities.
• Additional leave and company events.
• Supportive team environment.
• Working hours: Mon‑Sat 9:30‑17:30, Sun 11:00‑17:00.