Retention Agent – Customer Relationship Specialist

About the role

As a Retention Agent (Customer Relationship Specialist) you will join Radius' Crewe office to support and retain existing UK Fuels clients. You will work Monday‑Friday, 8:30 am‑5:00 pm, focusing on outbound calls, problem solving and upselling our mobility solutions.

Key responsibilities

• Make a high volume of outbound telephone calls to retain and service customers.
• Maintain positive relationships between Radius and its clients.
• Answer product‑related questions and provide tailored solutions.
• Drive retention by gathering feedback and implementing improvements.
• Identify opportunities to upsell Radius products and services.

Required profile

• Preferably experienced in fuel account management or related industry.
• Excellent communication and telephone etiquette.
• Proactive, results‑driven attitude to meet customer expectations.
• Basic understanding of Microsoft Office, especially Excel.

Required skills

• Microsoft Excel

What we offer

• Modern office with free on‑site gym, café and leisure areas.
• Comprehensive training and coaching in a supportive team.
• Daytime working hours – no evenings, weekends or bank holidays.
• Opportunities for development, progression and potential team‑leader role.
• 25 holiday days plus bank holidays, health platform access and competitive compensation with bonus potential.