Room Attendant

About the role

Delano London, opening in late 2026, is a 67-room and suite hotel set overlooking Kensington Gardens, part of Ennismore and a joint venture with Accor. As a Room Attendant, you will work under the general guidance of the housekeeping management team to keep guest rooms and related areas to the highest standards of cleanliness and upkeep, giving guests personalised, high-quality service.

Key responsibilities

• Clean and service guest rooms, bathrooms and related areas during day and turn-down service
• Re-sheet beds daily with fresh, wrinkle-free linen, dust furniture, clean and sanitise bathrooms, replenish guest supplies and stationery, and vacuum floors
• Replenish minibar stock and report consumption accurately
• Record serviced rooms on daily worksheets and report rooms that cannot be serviced
• Complete schedules, checklists and inspection records accurately and on time
• Keep VIP amenities and gifts replenished and presented daily
• Dispose of waste and soiled linen safely, maintain housekeeping equipment and report faults
• Handle guest complaints professionally, escalate when necessary, and follow key control and lost property procedures

Required profile

• One to two years of experience in a similar housekeeping role, preferably in an upscale or lifestyle brand hotel
• Warm, friendly and approachable with a positive attitude
• Detail-oriented and able to multitask in a fast-paced environment
• Strong interpersonal skills and able to work independently within a team

What we offer

• The chance to help shape the guest experience from day one
• A share of the hotel's service charge
• A health cash plan and discounts on hotels worldwide through the Ennismore and Accor portfolio
• Referral bonus, monthly team recognition, regular team events and biannual team parties