Room Service Attendant - Pre-Opening

About the role

Delano London, opening in late 2026, is looking for a Room Service Attendant to join its pre-opening team. The hotel overlooks Kensington Gardens, offers 67 rooms and suites and is part of Ennismore, a joint venture with Accor. The role delivers food, drinks and thoughtful moments directly to guests' rooms.

Key responsibilities

• Deliver room service orders promptly and accurately, checking the room number, order and presentation before leaving the service area.
• Set up trays and trolleys in the guest room, explain dishes when appropriate and make sure guests have what they need.
• Build knowledge of menus, beverages, allergens and dietary requirements to answer questions and make recommendations.
• Use hot boxes, trolleys and service equipment correctly to protect food quality, temperature and presentation.
• Coordinate with the order taker, culinary team and supervisor, and report delays or guest requests immediately.
• Collect trays and trolleys efficiently while respecting guest privacy and preferences.
• Process POS postings, payments and signatures accurately in line with company procedures.
• Support VIP amenities, special occasions, minibar and Private Dining tasks when needed.
• Maintain equipment, service areas, linen and supplies, and complete mise en place and cleaning duties.
• Follow food safety, health and safety, security and guest privacy procedures.

Required profile

• Previous room service, waiting or luxury hotel experience, or the attitude and potential to succeed in the role.
• Warm, discreet and confident in guest rooms, with a strong sense of privacy and professionalism.
• Excellent attention to detail, pride in presentation and accuracy.
• Able to work independently while staying connected to the wider team.
• Flexible to work across a 24-hour operation, including early mornings, nights, weekends and key hospitality moments.

What we offer

• The chance to launch Delano London and help shape the Food & Beverage experience from day one.
• Development opportunities as the hotel and brand grow.
• Colleague benefits, hotel stays and experiences across the wider group.