SaaS Renewal Representative – Bilingual (French/English)

About the role

Commvault is seeking a proactive SaaS Renewal Representative who is fluent in French and English. In this hybrid position you will manage a portfolio of SaaS and hybrid SaaS/software renewals, ensuring timely renewals and driving expansion opportunities while delivering a consultative sales experience.

Key responsibilities

• Manage a portfolio of SaaS and hybrid SaaS/software renewals, driving on‑time renewals and expansion.
• Proactively engage customers to scope environments and present renewal and multi‑year subscription options.
• Identify, position, and close upsell and cross‑sell opportunities as part of the renewal motion.
• Maintain accurate pipeline, forecasting, and opportunity data in Salesforce and related tools.
• Partner with Account Executives, Customer Success Managers, and cross‑functional teams to execute renewals and resolve issues.
• Communicate effectively with customers and partners to advance deals, address concerns, and drive decisions.
• Navigate and de‑escalate customer issues by establishing clear next steps, owners, and timelines.
• Participate in forecast calls, pipeline reviews, and deal inspections.
• Maintain strong working knowledge of Commvault products, pricing, and processes.

Required profile

• Proactive and customer‑focused mindset.
• Comfortable operating in a fast‑paced environment while balancing multiple priorities.
• Strong execution discipline and effective communication skills.
• Working understanding of SaaS and subscription sales, forecasting, and pipeline management.

Required skills

• Salesforce