Sales Administrator – Customer Order Processing

About the role

The Sales Administrator will be the primary point of contact for customers, ensuring orders move smoothly from enquiry to delivery. Working in a busy commercial office of a global manufacturing business, you will support the operations team and help maintain high levels of customer satisfaction.

Key responsibilities

• Process customer orders accurately using the company’s ERP system.
• Handle enquiries via telephone and email, providing timely updates.
• Prepare quotations, raise purchase orders and generate sales documentation.
• Monitor order progress and liaise with production, planning, logistics and purchasing teams.
• Maintain up‑to‑date customer records, pricing information and sales reports.
• Resolve customer queries efficiently and support the wider commercial team with administrative tasks.

Required profile

• Previous experience in a Sales Administrator, Customer Service Administrator or Order Processing role.
• Excellent written and verbal communication skills.
• Strong organisational ability with keen attention to detail.
• Capability to manage multiple priorities in a fast‑paced environment.
• Positive, proactive and team‑focused attitude.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• ERP system usage
• CRM system familiarity (advantageous)

What we offer

• Competitive salary of £28,000 per annum.
• Monday‑to‑Friday office hours, with every other Friday finishing at 2:00 pm.
• 25 days annual leave plus 8 bank holidays.
• Company pension scheme and free on‑site parking.
• Stable employment with a successful international manufacturer.
• Supportive team environment and opportunities for training and career development.