Sales Administrator

About the role

We are looking for an organised, customer‑focused Sales Administrator to join our friendly team in Eastleigh. You will be the first point of contact for customers, handling enquiries, processing orders and ensuring a smooth journey from order receipt to delivery.

Key responsibilities

• Answer customer enquiries by phone and email, providing prompt and professional support.
• Process UK and export orders accurately, from receipt through to invoicing and dispatch.
• Monitor back‑orders, keep customers informed and coordinate with sales, warehouse and other departments.
• Maintain up‑to‑date customer records in CRM and ERP systems.
• Prepare order confirmations, invoices and related documentation.
• Handle returns, complaints and any issues with a solution‑oriented approach.
• Identify recurring problems and suggest service improvements.
• Provide general administrative support to the Customer Services team.

Required profile

• Previous experience in customer service, sales support, order processing or a similar administrative role.
• Excellent verbal and written communication skills.
• Strong organisational ability and keen attention to detail.
• Proactive, customer‑centric attitude and ability to manage multiple tasks.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Experience with CRM systems
• Experience with ERP systems

What we offer

• Permanent, office‑based role with regular Monday‑Friday hours (9:00 am – 5:30 pm).
• Competitive salary up to £30,000 per year, dependent on experience.
• Supportive team environment and opportunities for professional development.