Sales Coach

About the role

We are looking for an experienced Sales Coach to join a fast‑growing outbound sales operation. In this hands‑on role you will work directly on the sales floor, listening to calls, providing real‑time feedback and helping advisors develop consultative selling behaviours.

Key responsibilities

• Deliver regular one‑to‑one coaching sessions with sales advisors.
• Conduct live call listening and side‑by‑side coaching.
• Complete call quality reviews and give constructive feedback.
• Coach advisors on questioning techniques, objection handling and closing skills.
• Develop consultative sales behaviours and customer‑engagement techniques.
• Collaborate with Team Leaders to identify development opportunities.
• Analyse performance metrics and translate insights into practical coaching plans.
• Run sales workshops, refresher sessions and behavioural training.
• Support new starter development and ongoing capability building.
• Monitor coaching effectiveness through KPI improvements.

Required profile

• Passion for developing people and improving sales performance.
• Experience coaching in a high‑volume outbound sales or contact‑centre environment.
• Strong knowledge of consultative selling techniques.
• Proven track record of boosting sales results through coaching.
• Excellent objection‑handling and closing skills.

Required skills