Sales Coordinator

About the role

We are looking for an organised and proactive Sales Coordinator to support the sales process from enquiry through to dispatch, while building strong customer relationships and contributing to marketing and exhibition activities.

Key responsibilities

• Serve as the primary point of contact for customer sales enquiries, delivering outstanding service.
• Process and manage orders across multiple channels including website, email, telephone, wholesale platforms and exhibitions.
• Coordinate order amendments, back‑orders, dispatch updates and maintain clear customer communications.
• Prepare order confirmations, pro‑forma invoices and follow up on outstanding payments.
• Maintain accurate records of customers, products, stock and orders using internal systems.
• Monitor stock availability and work with internal teams to ensure timely fulfilment.
• Transfer orders to warehouse and fulfilment teams, ensuring invoicing accuracy.
• Follow up website enquiries and sales leads to generate repeat business.
• Attend trade exhibitions, promote products, generate leads and convert opportunities into sales.
• Produce regular sales reports and support pricing, catalogue and sample management.
• Assist with marketing initiatives and keep online product information up to date.

Required profile

• Previous experience in sales, customer service, account management, sales support or sales administration.
• Excellent written and verbal communication skills.
• Proactive, commercially focused attitude with strong organisational and administrative abilities.
• Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Confidence communicating with customers via phone, email and face‑to‑face.
• Strong IT proficiency, including Microsoft Office and Google Workspace.
• Capability to work both independently and collaboratively within a team.

Required skills

• Microsoft Office
• Google Workspace
• Sage50 (or similar CRM/ERP system)

What we offer

• Salary £30,000 – £35,000 per year
• Company pension
• Employee discount
• Flexitime
• Sick pay
• Casual dress code
• Career progression opportunities