Sales Support Executive (Remote)

About the role

A Japanese food supplier is seeking a Sales Support Executive to join their busy team. The role is fully remote, supporting UK and European customers and helping drive sales and service quality.

Key responsibilities

• Process purchase orders received via telephone, fax, EDI or email using SAP.
• Prepare export documentation and administer orders from multiple sales channels.
• Handle telephone and email queries related to orders, product information and deliveries.
• Maintain a high level of customer service and support sales staff in developing existing and new customers.
• Assist with administrative duties to ensure accurate order processing and timely delivery.

Required profile

• Native‑level English; Japanese language skills are a plus.
• Strong IT awareness, especially SAP, Excel and Microsoft Office.
• Proven experience in sales or order‑processing environments, including handling telephone‑based customer queries.
• Ability to work under pressure, meet deadlines and collaborate in a cross‑cultural setting.
• Highly organised, self‑motivated and confident communicator.

Required skills

• SAP
• Excel
• Microsoft Office

What we offer

• Permanent full‑time contract (09:00‑17:30) with a salary of £25,000 per year.
• Fully remote working arrangement.
• Opportunities for professional development within a growing company.