Salesforce Administrator – Multi-cloud Environment

About the role

We are seeking a Salesforce Administrator to join a growing organisation in Newcastle upon Tyne. The role will support and enhance a complex, multi‑cloud Salesforce environment, ensuring optimal performance and a great user experience.

Key responsibilities

• Administer and maintain a highly customised Salesforce environment.
• Configure objects, fields, validation rules, workflows and flows.
• Support integrations with third‑party systems and monitor system performance.
• Optimise user experience through Lightning components, UI enhancements and layout improvements.
• Drive adoption of best‑practice processes across Sales and Service Cloud.
• Provide day‑to‑day user support, troubleshooting and guidance.
• Deliver training sessions to improve user adoption.
• Build and maintain reports and dashboards for business insight.
• Gather requirements from stakeholders and deliver tailored solutions.
• Maintain up‑to‑date system documentation and training materials.

Required profile

• Proven experience as a Salesforce Administrator in a complex, highly customised environment.
• Salesforce Administrator certification (essential).
• Strong communication skills and ability to work with stakeholders across the business.

Required skills

• Salesforce
• Sales Cloud
• Service Cloud
• Marketing Cloud
• Experience Cloud
• Flows and Workflow Rules
• Declarative automation
• AppExchange solutions
• Data management, migration and deduplication
• Apex, SOQL and Visualforce (basic understanding)
• Lightning components
• Reports and dashboards

What we offer

• Hybrid working model.
• Opportunity to work across a multi‑cloud Salesforce environment.
• Collaborative and supportive IT team.
• Ongoing learning and development opportunities.
• Competitive salary and benefits.