Scheduling Administrator

About the role

Our client, a fast‑growing engineering services business, is seeking a Scheduling Administrator to join the operations team in Aylesbury. The role is centred on coordinating engineers’ diaries, allocating jobs and ensuring that customer appointments are delivered on time and to a high standard.

Key responsibilities

• Schedule and coordinate engineers’ daily diaries and appointments.
• Allocate jobs based on location, availability, skills and priority.
• Monitor workloads, adjust schedules and resolve conflicts to maximise efficiency.
• Liaise with engineers throughout the day for updates and changes.
• Communicate with customers to confirm appointments and provide status updates.
• Handle incoming calls and emails professionally.
• Maintain accurate records in the company scheduling system and produce reports as required.
• Support general office administration and work closely with the operations team to meet service level agreements.

Required profile

• Previous experience in scheduling, planning or managing field‑based staff diaries.
• Strong organisational ability with a keen eye for detail.
• Excellent written and verbal communication skills.
• Ability to stay calm under pressure and adapt to changing priorities.
• Proactive, positive attitude and a customer‑focused mindset.

Required skills

• Microsoft Office suite.
• Experience with scheduling or CRM systems.

What we offer

• Competitive salary (£32,000‑£35,000 per year).
• Company pension scheme.
• Holiday entitlement plus bank holidays.
• Opportunities for career progression within a growing organisation.