Senior Partner Solutions Architect - ITSM/ESM

About the role

Atlassian is looking for a Senior Partner Solutions Architect to help grow its channel partners' focus on the service management market, as Jira Service Management grows rapidly. The role supports partners from pre-sales through post-sales, helping them build an enterprise-focused Jira Service Management business. It is open to candidates based anywhere in the United Kingdom, and interviews and onboarding are virtual.

Key responsibilities

• Help develop the solution acceleration strategy to grow the Service Management partner ecosystem.
• Build collateral such as ESM solutions, blueprints and reference architectures to accelerate partner success.
• Support partners through the deal cycle, from sourcing to post-sales, with technical expertise and thought leadership.
• Work with channel teams to develop account strategies for Jira Service Management.
• Share resources and gather market feedback from partners with product management.
• Deliver technical enablement workshops and represent Atlassian at conferences and partner events.

Required profile

• Experience interacting with channel partners across pre-sales, consulting, delivery and post-sales.
• Passion for new ways of working in ITSM/ESM and a creative approach to solving complex problems.
• Familiarity with Atlassian products, having tried Jira Service Management.
• Fluent English; conversational French is a plus.

Required skills

• ITSM/ESM architecture, from reference architecture to complete solutions.
• Common ITSM frameworks: IT4IT, ITIL 4 and DevOps.

What we offer

• Base pay set within a range depending on skills and experience.
• Possible eligibility for benefits, bonuses, commissions and equity.
• Health and wellbeing resources and paid volunteer days.