Senior Process Administrator

About the role

The Senior Process Administrator will coordinate the creation, maintenance and continuous improvement of operational processes within FONN. Reporting to the Head of Strategy Deployment and Execution, the role works closely with operational leaders, project teams and system users to translate requirements into practical templates, checklists, workflows and project structures.

Key responsibilities

• Coordinate the creation and upkeep of operational processes, forms, templates, checklists and workflows in FONN.
• Work with Operations leaders to understand project requirements and ensure accurate, consistent project set‑up in the system.
• Gather and document user requirements, asking clear questions and validating solutions against operational needs.
• Support process‑mapping sessions and translate agreed requirements into system configurations and guidance.
• Maintain naming conventions, permissions, version control, approvals, ownership records and change logs.
• Coordinate user testing, record feedback and follow through on identified issues before release.
• Prepare user guides, process maps and training materials, providing day‑to‑day support to system users.
• Monitor data quality, process compliance and user feedback, escalating concerns and suggesting improvements.
• Promote consistent processes and joined‑up working across Operations, Business Support and other functions.

Required profile

• Experience administering, implementing or improving processes within an IT system, workflow platform, ERP or construction management system.
• Experience creating or maintaining digital forms, templates, checklists, workflows or project structures.
• Strong interpersonal and relationship‑building skills with a collaborative, service‑focused approach.
• Excellent verbal and written communication, active‑listening and questioning abilities.
• Confidence working with operational leaders, project teams and users of varying system knowledge.
• Patience and professionalism when supporting users and explaining agreed processes.
• Organised, proactive approach with ability to manage competing priorities to completion.
• Strong attention to detail, problem‑solving skills and commitment to high‑quality work.
• Ability to stay calm, adaptable and constructive when requirements or priorities change.

Required skills

• Microsoft 365
• FONN (or comparable operational system)