Service Administrator

About the role

We are looking for an organised, process‑driven Service Administrator to join our busy service operations team in Leatherhead. The role involves coordinating engineers, scheduling maintenance work and acting as the first point of contact for customers, suppliers and contractors.

Key responsibilities

• Coordinate and schedule reactive and planned maintenance work for engineers.
• Manage engineer diaries, arrange site access and ensure service level agreements are met.
• Monitor preventative maintenance schedules and follow up on completion.
• Handle inbound calls, provide updates to customers and act as the central liaison between clients, suppliers and field teams.
• Order parts, process purchase invoices and support job completion and invoicing.
• Maintain accurate records, databases and service documentation, including timesheets and expenses.
• Produce regular reports and support general administrative processes.

Required profile

• Proven experience in a fast‑paced customer service or administration role, preferably within a service desk, facilities or engineering environment.
• Strong communication skills and a professional telephone manner.
• Excellent organisational ability and attention to detail.
• Ability to prioritise a high volume of work and meet deadlines.

Required skills

• Microsoft Office
• Excel
• Outlook

What we offer

• Salary £32,000‑£34,000 per year.
• 25 days holiday plus bank holidays.
• Pension contribution, Death in Service and Cycle to Work Scheme.
• Gym membership discount, modern office facilities and free refreshments.
• On‑site parking and a Monday‑Friday 8:30‑17:00 schedule.