Service Advisor – Automotive Customer Experience

About the role

As a Service Advisor at Porsche Centre Reading, you will be the key link between customers and the aftersales department, ensuring every vehicle receives the right service the first time. You will combine technical automotive knowledge with strong communication skills to drive sales of value‑added services and build lasting customer relationships.

Key responsibilities

• Deliver an exceptional customer experience in line with the Porsche Service Process.
• Communicate technical information effectively to support upselling and meet departmental targets.
• Manage workshop repairs, provide regular updates to customers, and allocate work to Service Technicians.
• Handle Direct Dialogue interactions, service requirements, and upsell according to manufacturer guidelines.
• Assist showroom customers with bookings, accessory sales, and manage overflow bookings.
• Confirm booking details, allocate vehicles and keys on site, and prepare service invoices with technical explanations.
• Ensure compliance with RICS, Warranty Audit, FCA, and complete required training and accreditations.

Required profile

• Full UK Driver’s Licence.
• Premium dealership experience with a solid understanding of automotive systems and repair processes.
• Ability to apply FCA principles of Treating Customers Fairly.
• Strong focus on customer satisfaction and ability to work in a fast‑paced environment.
• Confidence to upsell services and products when appropriate.

Required skills

What we offer

• Basic salary of £32,590 per annum plus an annual bonus up to 35%.
• Fixed hours Monday‑Friday 8:00‑18:00 and one Saturday per four on a rota.
• 33 days holiday inclusive of bank holidays.
• Preferential rates on a range of products and services, including Porsche items.
• Life Assurance, DC Pension Scheme, and optional VW Group vehicle at a preferential leasing rate.
• Employee Assistance Program, mental health champions, and a representative body for employee voice.