Service Asset and Configuration Management (SACM) Lead

About the role

The Service Asset and Configuration Management (SACM) Lead works in the Service Management (ITAM) team and manages assets and service configurations for Leidos customers. The role reports to the Service Delivery Manager and the ITAM team lead, and covers both service delivery and service operations. It is a clearance level High position (active or eligible to gain DV STRAP).

Key responsibilities

• Use the Leidos SACM product set to define and manage service configuration elements that are user-centric.
• Contribute to Configuration Management Plans and documentation such as the Data Dictionary and Data Modelling Guide.
• Work with the Service Architect and Engineers on the SACM architecture and with programme or project management on delivery and transition to live production.
• Help introduce new or replacement assets and configuration items and manage SACM-related risks, dependencies and issues.
• Support the transition of SACM services from projects to business as usual and liaise with customers to deliver quality service on time and to budget.
• In service operations, assist with the SACM process, documentation and tooling (e.g. CMDB), manage audits and verifications, and coordinate with the Change Manager.
• Manage assets and service configurations so that services meet target service levels, and champion SACM processes within the organisation in line with ITIL and ISO20000.

Required profile

• Experience managing SACM solutions in enterprise environments and supporting SACM activities for customers.
• Highly experienced in service management frameworks (ITIL) and their practical application to SACM.
• Experience developing service-based processes and procedures in a commercial environment, driving service improvement and working under pressure to deadlines.
• Strong stakeholder management, technical writing and verbal communication skills, including presentation.
• Desirable: ITIL v3/v4 certification, asset and configuration management tooling knowledge, and Integrated Logistics Support awareness.

Required skills

• Knowledge of SACM concepts, techniques and technologies, and of supply chains.
• Understanding of Change and Problem Management, service levels, ITSCM, business continuity and disaster recovery.
• Knowledge of SecDevOps, agile development, financial management, cost centre control and project planning.

What we offer

• Pay range of £44,700 to £57,300.
• Contributory pension scheme and private medical insurance.
• 33 days annual leave and flexible benefits.
• Flexi-Time and commitment to diversity.