Service Desk Analyst – £35,000 + Bonus

About the role

We are looking for a Service Desk Analyst to join the IT Support function of a UK‑based wealth management firm. You will provide first‑ and second‑line assistance to users across the business, handling software, hardware and financial application issues in a fast‑moving environment.

Key responsibilities

• Respond to and resolve user tickets for desktop, laptop and peripheral hardware.
• Troubleshoot software applications, including standard office tools and specialised financial systems.
• Escalate complex incidents to senior teams while maintaining clear communication with users.
• Document solutions and contribute to knowledge‑base articles.
• Assist in the maintenance and optimisation of the overall IT environment.

Required profile

• 1–2 years of experience in a technical support or service desk role.
• Proactive attitude with a willingness to learn new technologies.
• Strong communication skills and ability to work collaboratively.
• Interest in the financial sector is a plus, though not mandatory.

Required skills

What we offer

• Competitive salary of £35,000 plus bonus.
• Hybrid working model – three days on‑site, two days remote.
• Opportunities to specialise in areas of technology that interest you.
• Clear progression path within the organisation.