Shop Supervisor

About the role

Age UK is looking for a Shop Supervisor to join its Caversham store. You will help deliver an excellent shopping experience while supporting the charity’s mission to provide services for older people.

Key responsibilities

• Deliver high‑quality retail service and ensure every customer enjoys a great shopping experience.
• Support the Shop Manager and Assistant Manager, stepping in when they are absent.
• Drive sales, manage stock rotation, set up displays and keep the store tidy.
• Handle cash transactions and maintain accurate cash handling procedures.
• Lift and move stock bags up to 10 kg as required.

Required profile

• Previous experience in a customer‑facing role.
• Proven cash‑handling ability.
• Physical capability to lift and carry bags of stock up to 10 kg.
• Team player who can also work independently when needed.
• Flexible approach to cover weekends, holidays and occasional shop events.
• Commitment to equal opportunities and cultural sensitivity.

Required skills

What we offer

• Competitive hourly rate of £12.71.
• 25 days annual leave (pro‑rated) plus bank holidays and an annual leave purchase scheme.
• 2 paid wellbeing days per year (pro‑rated).
• Excellent pension scheme, life assurance, Bupa health cashback plan and Employee Assistance Programme.
• Car Benefit, Cycle‑to‑Work, Home & Tech purchase scheme (up to £1,000, interest‑free).
• Blue Light Card discounts and recognition awards ranging from £100‑£250.