Solutions Engineer, SMB EMEA

About the role

Atlassian is looking for a Solutions Engineer for its SMB EMEA market. The role is remote but requires being based in the UK to stay close to the EMEA sales team. It combines technical engagement with sales, product expertise and customer advocacy.

Key responsibilities

• Partner with sales to engage in customer discovery, map business challenges and desired outcomes to Atlassian's value propositions and solutions.
• Identify opportunities for cross-product and solution expansion to maximise customer value.
• Investigate client pain points and craft meaningful solutions.
• Act as a product expert, explaining how Atlassian's software drives collaboration and productivity.
• Deliver engaging demonstrations and guide customers on best practices and implementation strategies.
• Build strong partnerships with sales counterparts to improve engagement and optimise the sales cycle.
• Gather customer feedback and competitive insights and share them with product teams.

Required profile

• Bachelor's degree or equivalent.
• 1-4+ years of experience in presales, solution engineering or customer-facing roles for technology vendors or technology-driven organisations.
• Proven experience delivering product and solution demonstrations and leading technical evaluations.
• Ability to identify solution expansion opportunities and align with customer goals.
• Highly organised, able to work in a fast-paced, ambiguous environment with competing priorities and deadlines.
• Strong interpersonal and communication skills, able to influence technical and business stakeholders and present to varied audiences.

Required skills

• Deep knowledge of Atlassian's product suite and its value in solving complex business challenges.
• Collaborative mindset with a hands-on, execution-focused approach.

What we offer

• Base pay set within a range according to skills, knowledge and experience.
• Possible eligibility for benefits, bonuses, commissions and equity.
• Health and wellbeing resources and paid volunteer days among other perks.