Spa Therapist – Part‑Time (22 hrs/week)

About the role

Lush is seeking a passionate Spa Therapist to join its Cardiff Spa Store on a part‑time basis (22 hours per week). You will deliver a range of therapeutic treatments, create a calming environment for clients, and act as a brand ambassador for Lush’s ethical and sustainable products.

Key responsibilities

• Deliver a variety of spa treatments to the highest standard, ensuring client comfort and satisfaction.
• Provide exceptional customer service, building rapport and offering expert advice on Lush products and treatments.
• Work collaboratively with the spa team, communicating effectively and supporting smooth operations.
• Promote spa treatments and retail items, upselling where appropriate to help meet business goals.
• Maintain thorough knowledge of all treatments, contraindications, benefits and after‑care advice.
• Participate in training, team meetings and promotional events, representing the Lush brand positively.
• When not treating clients, support the shop floor team, offering consultations and promoting spa services.
• Uphold strict hygiene and safety protocols to ensure a clean and safe environment.

Required profile

• NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy (including full‑body massage).
• Availability to work Fridays and at least one weekend day each week.
• Passion for representing the Lush brand, its ethics and products both on the shop floor and in the spa.
• Desirable: minimum 1 year of practical experience performing body massages and facials in a similar setting.

What we offer

• Paid in‑house learning and development covering all Lush spa treatments and product training.
• Generous staff discount (50 % on products and spa treatments, 10 % on HairLab & Book a Bath experiences).
• Two complimentary products of your choice each month and access to hand‑care and mouth‑care products during shifts.
• Pension scheme, paid birthday day off, and 28 days holiday (pro‑rated).
• Supportive parental leave (6 months full pay for primary caregiver) and financial childcare support.
• Free therapist tunic, employee assistance programme, and wellbeing initiatives such as injury‑prevention training and ergonomic workstations.