Strategic Customer Success Manager

About the role

Claranet Limited is looking for a Strategic Customer Success Manager to own and develop relationships with its larger strategic customers. You will ensure the efficient delivery of hosting, network, communications and security services while driving continuous improvement and growth for both the client and Claranet.

Key responsibilities

• Own the relationship with one or more strategic customers across Claranet’s service portfolio.
• Deliver successful implementation of all contracted services and meet service level agreements.
• Manage multi‑level customer engagement, organising weekly, monthly and quarterly service review meetings.
• Support the Director of Customer Success in shaping strategy and delivering key projects.
• Produce governance reports, recommend service and commercial improvements, and identify growth opportunities.
• Lead change initiatives based on service reviews and ensure commitments are met.
• Maintain long‑term partnerships while adapting to changing customer needs.
• Achieve financial targets and monitor P&L for assigned accounts.

Required profile

• Proven experience managing strategic customer relationships in a technology‑focused environment.
• Strong understanding of P&L responsibilities and ability to drive commercial outcomes.
• Excellent communication and stakeholder‑management skills across multiple organisational levels.
• Ability to lead service reviews, produce governance reports and influence internal teams.
• Proactive, customer‑centric mindset with a focus on continuous improvement.

Required skills