Student Success Team Manager

About the role

London College of Contemporary Arts (LCCA) is looking for a Student Success Team Manager to lead and oversee its Student Success Tutor (SST) team across the Tower Hill and Aldgate campuses. Reporting to the Director of Student Success, the manager ensures consistent, high-quality academic support across the student journey, with a focus on data-driven decision making. The salary is described as competitive.

Key responsibilities

• Lead, supervise and allocate the SST team across campuses, programmes and levels of study, and set and review team and individual objectives.
• Recruit, induct, train and develop SST staff, including probation, and plan and deliver CPD.
• Act as first escalation point for complex academic cases and deputise for the Director of Student Success.
• Oversee 1:1 support, workshops and group sessions, and ensure guidance aligns with curriculum, assessment frameworks and learning outcomes.
• Set service standards for personal tutoring, SMART goals and early intervention, and coordinate classroom cover.
• Use engagement, attendance, assessment and progression data to identify at-risk students, and build dashboards and reports for the team and senior management.
• Collaborate with academic, wellbeing and careers teams, and represent the SST team in cross-departmental meetings.
• Ensure compliance with academic regulations, safeguarding, equality and data protection, and support OfS and QAA regulatory commitments.

Required profile

• Bachelor's degree in a relevant discipline.
• PGCE, QTS or a recognised teaching/coaching/mentoring qualification (held or working towards).
• Experience leading, supervising or managing staff in an academic or educational support setting.
• Experience delivering academic support and student success/retention initiatives, and teaching or supporting learners in FE/HE.
• Strong leadership, people-management and communication skills, and confident data analysis.
• Desirable: Master's degree, evidence of ongoing CPD, previous UK FE/HE experience, and knowledge of the OfS and QAA frameworks.

Required skills

• Proficiency with LMS, dashboards and student data/support systems.
• Understanding of curriculum, levels of study and assessment in HE.

What we offer

• Competitive salary and pension scheme.
• Generous annual leave and flexible working arrangements.
• Professional development and career progression.
• Wellbeing programmes and counselling access.

To apply, candidates submit a CV and a supporting statement through the college's online careers portal by the closing date.